* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

:root {
  --accent-from: #FF6B6B;
  --accent-to: #FFE66D;
  --teal: #4ECDC4;
  --text: #111111;
  --text-muted: #666666;
  --text-light: #999999;
  --bg: #FFFFFF;
  --bg-sub: #F7F7F7;
  --border: #E8E8E8;
  --shadow-sm: 0 2px 8px rgba(0,0,0,0.06);
  --shadow-md: 0 6px 24px rgba(0,0,0,0.10);
  --shadow-lg: 0 12px 48px rgba(0,0,0,0.14);
  --radius: 16px;
  --radius-sm: 10px;
  --ease: cubic-bezier(0.34, 1.56, 0.64, 1);
  --ease-smooth: cubic-bezier(0.4, 0, 0.2, 1);
}

body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', sans-serif;
  background: var(--bg);
  color: var(--text);
  line-height: 1.6;
}

/* ========================
   STEP FORM
======================== */

.step-body {
  height: 100vh;
  overflow: hidden;
  position: relative;
}

/* Progress bar */
.progress-bar-wrap {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  height: 4px;
  background: var(--border);
  z-index: 100;
}

.progress-bar {
  height: 100%;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  width: 0%;
  transition: width 0.5s var(--ease-smooth);
}

/* Back button */
.btn-back {
  position: fixed;
  top: 20px;
  left: 20px;
  z-index: 100;
  background: none;
  border: none;
  font-size: 14px;
  font-weight: 700;
  color: var(--text-muted);
  cursor: pointer;
  padding: 8px 12px;
  border-radius: 8px;
  transition: background 0.15s, color 0.15s;
}

.btn-back:hover {
  background: var(--bg-sub);
  color: var(--text);
}

/* Step container */
.step-container {
  height: 100vh;
  position: relative;
}

/* Individual step */
.step {
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  opacity: 0;
  transform: translateY(40px);
  pointer-events: none;
  transition: opacity 0.45s var(--ease-smooth), transform 0.45s var(--ease-smooth);
}

.step.active {
  opacity: 1;
  transform: translateY(0);
  pointer-events: all;
}

.step.exit-up {
  opacity: 0;
  transform: translateY(-40px);
  pointer-events: none;
}

.step-inner {
  width: 100%;
  max-width: 560px;
}

/* Logo mark */
.logo-mark {
  display: inline-block;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 4px;
  text-transform: uppercase;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  margin-bottom: 20px;
}

/* Welcome step */
.step-title {
  font-size: clamp(40px, 8vw, 64px);
  font-weight: 800;
  line-height: 1.1;
  letter-spacing: -1px;
  color: var(--text);
  margin-bottom: 16px;
}

.step-sub {
  font-size: clamp(14px, 3.5vw, 16px);
  color: var(--text-muted);
  margin-bottom: 24px;
  line-height: 1.7;
}

.btn-start {
  display: inline-block;
  padding: 16px 36px;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  color: #fff;
  border: none;
  border-radius: 50px;
  font-size: 17px;
  font-weight: 800;
  cursor: pointer;
  transition: transform 0.2s var(--ease), box-shadow 0.2s;
  letter-spacing: 0.3px;
}

.btn-start:hover {
  transform: scale(1.04) translateY(-2px);
  box-shadow: 0 8px 32px rgba(255, 107, 107, 0.4);
}

.btn-start:active {
  transform: scale(0.98);
}

.step-sub-2 {
  font-size: 13px;
  color: var(--text-light);
  margin-bottom: 24px;
  line-height: 1.7;
}

.chat-history-bar {
  position: fixed;
  bottom: 0;
  left: 0;
  right: 0;
  z-index: 100;
  background: linear-gradient(to top, #fff 80%, transparent);
  padding: 16px 20px 40px;
}
.chat-history-label {
  font-size: 10px;
  font-weight: 700;
  color: #7BAFD4;
  letter-spacing: 1px;
  margin-bottom: 8px;
  text-align: center;
  text-transform: uppercase;
}
.chat-history-list {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
}
.chat-history-item {
  display: block;
  font-size: 13px;
  color: #3A7FBF;
  text-decoration: none;
  background: #EEF5FF;
  border: 1.5px solid #C3DCFA;
  border-radius: 10px;
  padding: 9px 16px;
  width: 100%;
  max-width: 400px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  text-align: center;
  font-weight: 500;
  transition: border-color 0.2s, background 0.2s;
}
.chat-history-item:hover {
  background: #DAEEFF;
  border-color: #3A7FBF;
}

.site-footer {
  position: fixed;
  bottom: 20px;
  left: 0;
  right: 0;
  text-align: center;
  z-index: 50;
}

.site-footer a {
  font-size: 12px;
  color: var(--text-light);
  text-decoration: none;
}

.site-footer a:hover {
  color: var(--text-muted);
  text-decoration: underline;
}

/* Step number */
.step-num {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 2px;
  color: var(--text-light);
  margin-bottom: 16px;
  text-transform: uppercase;
}

/* Question */
.step-question {
  font-size: clamp(24px, 5vw, 36px);
  font-weight: 800;
  letter-spacing: -0.5px;
  margin-bottom: 10px;
  line-height: 1.2;
}

.step-hint {
  font-size: 14px;
  color: var(--text-muted);
  margin-bottom: 28px;
}

.step-examples {
  font-size: 12px;
  color: var(--text-light);
  line-height: 1.7;
  margin: -16px auto 20px;
  max-width: 520px;
}

/* Request type cards */
.request-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 8px;
}

.request-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 28px 16px;
  background: var(--bg-sub);
  border: 2.5px solid var(--border);
  border-radius: var(--radius);
  cursor: pointer;
  transition: transform 0.25s var(--ease), border-color 0.2s, box-shadow 0.2s, background 0.2s;
  user-select: none;
}

.request-card-wide {
  grid-column: 1 / -1;
}

.request-card:hover {
  border-color: var(--accent-from);
  background: #fff;
  box-shadow: var(--shadow-md);
  transform: translateY(-3px);
}

.request-card.selecting {
  transform: scale(1.08);
  border-color: var(--accent-from);
  background: #FFF3F3;
  box-shadow: 0 0 0 4px rgba(255,107,107,0.15);
}

.request-icon {
  font-size: 36px;
  line-height: 1;
}

.request-label {
  font-size: 15px;
  font-weight: 700;
  color: var(--text);
  text-align: center;
  line-height: 1.4;
}

/* Textarea */
.step-textarea {
  width: 100%;
  padding: 16px 18px;
  background: var(--bg-sub);
  border: 2.5px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 16px;
  font-family: inherit;
  color: var(--text);
  resize: none;
  transition: border-color 0.2s, box-shadow 0.2s;
  line-height: 1.7;
  margin-bottom: 16px;
}

.step-textarea:focus {
  outline: none;
  border-color: var(--accent-from);
  box-shadow: 0 0 0 4px rgba(255,107,107,0.10);
  background: #fff;
}

/* Text input */
.step-input {
  width: 100%;
  padding: 16px 18px;
  background: var(--bg-sub);
  border: 2.5px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 18px;
  font-family: inherit;
  color: var(--text);
  transition: border-color 0.2s, box-shadow 0.2s;
  margin-bottom: 16px;
  -webkit-appearance: none;
}

.step-input:focus {
  outline: none;
  border-color: var(--accent-from);
  box-shadow: 0 0 0 4px rgba(255,107,107,0.10);
  background: #fff;
}

.step-input::placeholder,
.step-textarea::placeholder {
  color: #bbb;
}

/* Next / Submit buttons */
.btn-next,
.btn-submit {
  display: inline-block;
  padding: 13px 28px;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  color: #fff;
  border: none;
  border-radius: 50px;
  font-size: 15px;
  font-weight: 800;
  cursor: pointer;
  transition: transform 0.2s var(--ease), box-shadow 0.2s;
}

.btn-next:hover,
.btn-submit:hover {
  transform: scale(1.04) translateY(-1px);
  box-shadow: 0 6px 24px rgba(255,107,107,0.35);
}

.btn-submit {
  font-size: 17px;
  padding: 15px 36px;
}

.btn-submit:disabled {
  background: var(--border);
  color: var(--text-light);
  cursor: not-allowed;
  transform: none;
  box-shadow: none;
}

.enter-hint {
  font-size: 12px;
  color: var(--text-light);
  margin-top: 10px;
}

.step-error {
  margin-top: 12px;
  padding: 12px 16px;
  background: #FFF5F5;
  border: 1px solid #FC8181;
  border-radius: 8px;
  font-size: 14px;
  color: #C53030;
}

/* ========================
   THANKS PAGE
======================== */

.thanks-body {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 32px 24px;
  background: var(--bg);
}

.thanks-card {
  text-align: center;
  max-width: 440px;
}

.thanks-icon {
  font-size: 72px;
  margin-bottom: 24px;
  display: block;
  animation: pop 0.6s var(--ease) both;
}

@keyframes pop {
  0% { transform: scale(0); opacity: 0; }
  100% { transform: scale(1); opacity: 1; }
}

.thanks-card h1 {
  font-size: 32px;
  font-weight: 800;
  letter-spacing: -0.5px;
  margin-bottom: 12px;
  animation: fadeUp 0.5s 0.2s var(--ease-smooth) both;
}

.thanks-card p {
  color: var(--text-muted);
  font-size: 15px;
  line-height: 1.7;
  animation: fadeUp 0.5s 0.3s var(--ease-smooth) both;
}

.thanks-badge {
  display: inline-block;
  margin-top: 24px;
  padding: 8px 20px;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  border-radius: 50px;
  font-size: 13px;
  font-weight: 700;
  color: #fff;
  animation: fadeUp 0.5s 0.4s var(--ease-smooth) both;
}

.thanks-back {
  display: inline-block;
  margin-top: 32px;
  color: var(--text-light);
  text-decoration: none;
  font-size: 14px;
  font-weight: 600;
  animation: fadeUp 0.5s 0.5s var(--ease-smooth) both;
}

.thanks-back:hover {
  color: var(--accent-from);
}

@keyframes fadeUp {
  from { opacity: 0; transform: translateY(16px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ========================
   ADMIN
======================== */

.admin-body {
  background: var(--bg-sub);
  min-height: 100vh;
}

.admin-topbar {
  background: #fff;
  border-bottom: 1px solid var(--border);
  padding: 0 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 56px;
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: var(--shadow-sm);
}

.admin-topbar-title {
  font-size: 15px;
  font-weight: 800;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.btn-small {
  padding: 7px 14px;
  font-size: 13px;
  font-weight: 700;
  border-radius: 8px;
  border: 2px solid var(--border);
  background: #fff;
  color: var(--text-muted);
  cursor: pointer;
  transition: all 0.15s;
}

.btn-small:hover {
  border-color: var(--text-muted);
  color: var(--text);
}

.admin-content {
  max-width: 900px;
  margin: 0 auto;
  padding: 28px 16px 64px;
}

.stats-bar {
  display: flex;
  gap: 10px;
  margin-bottom: 24px;
  flex-wrap: wrap;
}

.stat-chip {
  padding: 8px 16px;
  background: #fff;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 600;
  box-shadow: var(--shadow-sm);
  display: flex;
  align-items: center;
  gap: 6px;
  color: var(--text-muted);
}

.stat-chip .count {
  font-size: 17px;
  font-weight: 800;
  color: var(--text);
}

.stat-chip.unread .count { color: var(--accent-from); }
.stat-chip.in-progress .count { color: var(--teal); }

.search-filter-bar {
  display: flex;
  gap: 10px;
  margin-bottom: 14px;
  flex-wrap: wrap;
}

.search-input-wrap {
  flex: 1;
  min-width: 200px;
  position: relative;
}

.search-input-wrap input {
  width: 100%;
  padding: 10px 16px 10px 38px;
  background: #fff;
  border: 2px solid var(--border);
  border-radius: 20px;
  font-size: 14px;
  color: var(--text);
  font-family: inherit;
  transition: border-color 0.2s;
}

.search-input-wrap input:focus {
  outline: none;
  border-color: var(--accent-from);
}

.search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 16px;
  pointer-events: none;
}

.filter-bar {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}

.filter-btn {
  padding: 7px 14px;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 600;
  border: 2px solid var(--border);
  background: #fff;
  color: var(--text-muted);
  cursor: pointer;
  transition: all 0.15s;
  white-space: nowrap;
}

.filter-btn.active {
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  border-color: transparent;
  color: #fff;
}

.filter-btn:hover:not(.active) {
  border-color: var(--accent-from);
  color: var(--text);
}

/* Consultation card */
.consultation-card {
  background: #fff;
  border: 2px solid var(--border);
  border-radius: var(--radius);
  padding: 20px 22px;
  margin-bottom: 12px;
  transition: box-shadow 0.2s, border-color 0.2s;
}

.consultation-card:hover {
  box-shadow: var(--shadow-md);
  border-color: #ddd;
}

.consultation-card.unread {
  border-left: 4px solid var(--accent-from);
}

.unread-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  background: var(--accent-from);
  border-radius: 50%;
  margin-right: 8px;
  flex-shrink: 0;
}

.card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
}

.card-title-row {
  display: flex;
  align-items: center;
  flex: 1;
}

.card-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--text);
}

.card-meta {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  font-size: 12px;
  color: var(--text-light);
  margin-bottom: 10px;
}

.card-meta span {
  background: var(--bg-sub);
  padding: 2px 8px;
  border-radius: 10px;
}

.card-detail {
  font-size: 14px;
  color: var(--text-muted);
  line-height: 1.6;
  white-space: pre-wrap;
  word-break: break-word;
  max-height: 80px;
  overflow: hidden;
}

.card-detail.expanded { max-height: none; }

.card-expand-btn {
  background: none;
  border: none;
  font-size: 12px;
  color: var(--accent-from);
  cursor: pointer;
  padding: 4px 0;
  font-weight: 700;
}

.card-actions {
  display: flex;
  gap: 8px;
  margin-top: 14px;
  flex-wrap: wrap;
  align-items: center;
}

.badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}

.badge-pending { background: #FFF9E6; color: #B7791F; border: 1px solid #F6D860; }
.badge-in_progress { background: #E6FFFA; color: #234E52; border: 1px solid #4ECDC4; }
.badge-done { background: #F0FFF4; color: #276749; border: 1px solid #68D391; }

.request-type-badge {
  display: inline-block;
  padding: 2px 10px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 700;
  background: #FFF3F3;
  color: var(--accent-from);
  border: 1px solid #FFD0D0;
}

.btn-status {
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 700;
  border: 2px solid transparent;
  cursor: pointer;
  transition: all 0.15s;
}

.btn-status.pending { background: #FFF9E6; color: #B7791F; border-color: #F6D860; }
.btn-status.in_progress { background: #E6FFFA; color: #234E52; border-color: #4ECDC4; }
.btn-status.done { background: #F0FFF4; color: #276749; border-color: #68D391; }
.btn-status.active { box-shadow: 0 0 0 3px rgba(0,0,0,0.08); font-weight: 800; }

.btn-discord {
  margin-left: auto;
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 700;
  border: 2px solid #7289DA;
  background: #F5F6FF;
  color: #7289DA;
  cursor: pointer;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.btn-discord:hover { background: #7289DA; color: #fff; }

.memo-section {
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid var(--border);
}

.memo-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-light);
  margin-bottom: 6px;
}

.tag-buttons {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 8px;
}

.btn-tag {
  padding: 5px 10px;
  background: #fff;
  border: 1.5px solid var(--border);
  border-radius: 20px;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 11px;
  font-weight: 700;
  transition: border-color 0.2s, color 0.2s, background 0.2s;
}

.btn-tag:hover {
  background: var(--bg-sub);
  border-color: var(--teal);
  color: var(--text);
}

.memo-textarea {
  width: 100%;
  padding: 10px 12px;
  background: var(--bg-sub);
  border: 1.5px solid var(--border);
  border-radius: 6px;
  font-size: 13px;
  font-family: inherit;
  color: var(--text);
  resize: vertical;
  min-height: 60px;
  transition: border-color 0.2s;
}

.memo-textarea:focus { outline: none; border-color: var(--teal); }

.btn-memo-save {
  margin-top: 6px;
  padding: 6px 14px;
  background: var(--teal);
  color: #fff;
  border: none;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  transition: opacity 0.2s;
}

.btn-memo-save:hover { opacity: 0.85; }

.attachments-list {
  margin-top: 10px;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.attachment-thumb {
  width: 64px;
  height: 64px;
  object-fit: cover;
  border-radius: 6px;
  cursor: pointer;
  border: 1px solid var(--border);
}

.attachment-link {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 6px 12px;
  background: var(--bg-sub);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-size: 12px;
  color: var(--accent-from);
  text-decoration: none;
  font-weight: 600;
}

/* Login */
.login-wrapper {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: var(--bg-sub);
}

.login-card {
  background: #fff;
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  padding: 48px 40px;
  width: 100%;
  max-width: 360px;
  text-align: center;
}

.login-card h1 {
  font-size: 22px;
  font-weight: 800;
  margin-bottom: 8px;
}

.login-card p {
  color: var(--text-muted);
  font-size: 14px;
  margin-bottom: 28px;
}

.login-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.login-form input {
  width: 100%;
  padding: 13px 16px;
  background: var(--bg-sub);
  border: 2px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 15px;
  font-family: inherit;
  color: var(--text);
  transition: border-color 0.2s;
  text-align: center;
}

.login-form input:focus {
  outline: none;
  border-color: var(--accent-from);
}

.btn-primary {
  width: 100%;
  padding: 13px;
  background: linear-gradient(90deg, var(--accent-from), var(--accent-to));
  color: #fff;
  border: none;
  border-radius: var(--radius-sm);
  font-size: 15px;
  font-weight: 800;
  cursor: pointer;
  transition: box-shadow 0.2s, transform 0.1s;
}

.btn-primary:hover {
  box-shadow: 0 4px 16px rgba(255,107,107,0.35);
  transform: translateY(-1px);
}

.form-message {
  padding: 12px 14px;
  border-radius: 8px;
  font-size: 13px;
}

.form-message.error {
  background: #FFF5F5;
  border: 1px solid #FC8181;
  color: #C53030;
}

.loading {
  text-align: center;
  padding: 60px;
  color: var(--text-light);
}

.empty-state {
  text-align: center;
  padding: 60px 24px;
  color: var(--text-light);
  font-size: 14px;
}

@media (max-width: 480px) {
  .request-grid { grid-template-columns: 1fr 1fr; gap: 8px; }
  .request-card { padding: 20px 12px; }
  .request-icon { font-size: 28px; }
  .card-header { flex-direction: column; }
  .step-title { font-size: 36px; }
}